General conditions

1. General

These terms and conditions apply to every offer, treatment and transaction between and a client to which has declared these terms and conditions applicable, to the extent that these terms and conditions have not been expressly deviated from by the parties in writing.

2. Beauty salon efforts will carry out the treatments to the best of its knowledge and ability and in accordance with the requirements of good craftsmanship and on the basis of the then known state of the art. will as much as reasonably possible inform the client about financial consequences of the change or addition to the treatment.

3. Appointments

The client must notify of any impediment to an appointment as soon as possible, but no later than 48 hours prior to the appointment. The rescheduling or cancellation of an appointment will only be accepted if communicated by phone at the phone number provided for this purpose or by mail. If the client fails to fulfill this obligation or fails to do so on time, may charge the client half of the amount for the agreed treatment.

If the client arrives at the salon more than five minutes later than the agreed upon time, may cut the lost time from the treatment and still charge the entire agreed upon amount. must notify the client of any impediments to an appointment as soon as possible, but no later than 24 hours prior to the appointment.

4. Payment lists all prices of treatments and products on its website and verbally states the standard prices of products in the salon to the client. Reported prices include VAT. Offers in advertisements are valid during the specified term and/or while supplies last. The client must pay cash for the treatment and any products immediately upon completion of the treatment.

5. Personal data & privacy

The client shall provide before the first treatment with all information, which the beautician indicates is necessary or which the client should reasonably understand is necessary for the careful execution of the treatments. handles confidential client information according to the guidelines in the Data Protection Act. will not sell or rent client data to third parties without the client’s prior written consent.

6. Secrecy is obliged to keep confidential any confidential information disclosed by the client during treatment. Information is considered confidential if it has been communicated by the client or results from the nature of the information. The confidentiality lapses if, pursuant to a statutory provision or a court order, is obliged to disclose the confidential information to third parties.

7. Liability is not liable for damages of any kind caused by the beautician’s reliance on incorrect and/or incomplete information provided by the client regarding relevant physical conditions, medication use, work or leisure activities is not liable for loss, theft or damage to personal property brought to the salon by the client.

8. Warranty gives the client one week (7 days) warranty on the products. This warranty is void if:

  • The client has used products other than those recommended by the beautician
  • The client has not followed home care advice.
  • The client has not followed the advice to seek medical attention within five working days.
  • The client did not use the products according to the instructions for use.

If the client is not satisfied with any products purchased at, there is no money back guarantee but they can be exchanged for other products from the beauty salon but within one week (7 days).

9. Damage & theft has the right to claim compensation from the client if the client damages furniture, equipment or products. Always report theft to the police.

10. Complaints

If the client has a complaint about the treatment or a product, it must be reported in writing to the owner and the attending beautician as soon as possible, but within five working days of discovery. must provide the complainant with an adequate response within five working days. If a complaint is well-founded, redo the treatment as agreed, unless this has since become demonstrably pointless for the client and the client makes this known in writing. If and the complainant cannot reach an agreement, the complainant may refer the dispute to the legislature or mediator.

11. Proper conduct

The client should behave properly in the salon according to generally accepted standards. If, after repeated warnings, the client continues to show inappropriate behavior, has the right to refuse the client access to the salon, giving reasons.

12. Straight

Any agreement between and the client is governed by Dutch law.